Exclusions and limitations

SLA は以下には適用されません。

• Data quality, freshness or other data guarantees other than the ability to read and write it as described above
• New Data or Pipeline API operation Requests that were configured in workflows and started during operation downtimes
• APIs not covered by the SLO commitment
• Any item not defined in this document
• China and South Korea regions
• API Requests against Volatile layers which have redundancy configured as “single-instance”
• API Requests against catalogs under Evaluation subscription
• Equipment or functionality, e.g., internet connectivity, underlying cloud infrastructure, which is outside of the sole control of HERE as reasonably proven by HERE
• 顧客の誤りまたは不作為によって作成されたインシデント
• HERE の仕様、契約、不可抗力事象に準拠していない使用
• Service integrations not complying with the basic operational guidelines stated in these terms
• Invalid Requests, including but not limited to Requests which are throttled, or when quotas are applied
• Pipeline Service Availability does not guarantee:
  • The completion of the requested pipeline operation within a certain period of time (Pipeline Service Availability guarantees the acceptance of the pipeline operation Request)
  • The uptime of a running pipeline or the uptime of the underlying technologies used by a running pipeline

HERE will make commercially reasonable efforts to protect its assets and services against threats and attacks that could impact Service Availability. In case of a large-scale attack, HERE might not be able to maintain Service Availability at expected levels and reserves the right to claim such an event as non-SLA impacting.